How can we help?
Search the guide, or type a question and press Ask for an answer from the AI helper. Still stuck? Ask the team.
The guide
Getting started
Signing in and PINs
Your team
Bookings and the calendar
Customers
The cleaner app
Invoices and payments
Accounts and VAT
Quick answers
Is there a free trial?
Yes. Sign up without a card and try everything. See the Pricing page for plans and how the trial works.
Do I pay per cleaner or per user?
See the Pricing page. Office and accountant logins are free, and every feature is on every plan.
I forgot my PIN.
Ask your company admin to set a new one in Setup → Team. If you are the only admin, use Ask a question from your company email address.
Can cleaners use it without an email address?
Yes. Add them with a mobile number and they sign in with that number and their PIN.
Do I need to download an app?
No. It runs in the browser on any phone, tablet or computer. You can add it to your home screen for an app icon.
Does it work offline?
No, it needs an internet connection. Everything is saved as soon as you make a change.
Can I use it in my country and currency?
Yes. Pick your country and currency when you sign up; VAT rates, time zone and the VAT report follow your country.
Can I bring my customers and bookings from another system?
Yes. Use Setup → Import bookings for a spreadsheet or Google Calendar, or Ask a question and we will help with larger imports.
Do customers see prices that cleaners see?
Cleaners never see prices or invoices. Customers see their own bookings, invoices and statement only.
Can more than one cleaner do a job?
Yes. Add them under Also on this clean when booking; any of them can start and finish it.
Can customers pay by card?
Not yet. Invoices show your bank details and you mark them paid when the money arrives.
Where is my data kept?
On secure servers in London. Each company only ever sees its own data.
Can my accountant get access?
Yes. Add them in Setup → Team with the Accountant role. It is free and they only see Accounts.
How do I recommend Spick HQ to another company?
Use the Recommend a company form on the spickhq.com home page. The company you recommend gets 2 months free with no card.
How do I cancel?
Use Ask a question from your company email address and tell us. You can ask for an export of your data first.
Ask a question
Can't find it? Send us your question and a person will reply by email, usually within one working day.